Frequently Asked Questions
What can we guarantee with our refurbished products?
We stand by the quality of every refurbished item we sell — from phones to routers.
All devices are tested using Phonecheck & Futuredial to ensure 100% functionality.
What is your return policy?
- Excellent / Eco-Friendly: 90-Day Return Policy
- Premium: 365-Day Return Policy
- Accessories & Laptops: 30-Day Return Policy
How quickly can you ship my order?
We ship Monday–Friday until 2:30 PM EST. Orders before cutoff ship same day.
What is the battery condition of refurbished phones?
- Premium: Light scratches, ≥80% battery
- Excellent: Faint scratches
- Eco-Friendly: Visible wear, fully functional
Why didn't I receive my full refund?
Restocking fees may apply. Damage or missing accessories may reduce your refund.
What are your operating hours?
Monday–Friday, 9:00 AM – 4:30 PM (EST).
Can I trade in my device?
Trade-ins are currently not supported.